Refund Policy

Refund & Return Policy (Vintage Items Only)

(Not applicable for other items)

Thank you for shopping at Acilis, The Design Company.

We deal in authentic vintage and pre-owned pieces and take great care in ensuring they are packed securely. Please review our policy:

1. Damaged on Delivery

   • If your item arrives damaged, please notify us immediately and share clear pictures/videos as proof.

   • Once your claim is verified, we will request your bank details and process the refund directly.

2. Returns by Customer

   • If you wish to return an item, it must be sent back in its original condition and packaging.

   • Please note that if the item is damaged or broken during return transit, we will not be able to issue a refund. Safe packaging and secure return shipping are the customer’s responsibility.

3. Quality & Buyer’s Remorse

   • As we are resellers, not manufacturers, returns cannot be accepted for reasons such as:

     • Perceived differences in quality

     • Change of mind or personal preference after purchase

4. Refund Timeline

   • Verified refunds (for eligible cases only) will be processed via bank transfer within 7 working days after the returned item has been inspected and approved.